Shipping & Delivery

We ship our products within 1-2 business days (excluding holidays) from the date of receipt of order and realization of payment. 

We will ship orders through reputed couriers like Bluedart, DTDC, DotZot, Delhivery, India Post etc. based on PIN Code serviceability.

On rare occasions we if we face an unforeseen delay in shipping orders, we will notify the same by email and a revised despatch date will be intimated.

Order once placed can not be cancelled.  However, if we receive any cancellation request before dispatching the ordered items, we may accommodate the request and the amount will be refunded within 5 days, after deducting cancellation charges of Rs.250/- per order.

If any product is found damaged and not acceptable,  the same is to be intimated to us immediately and returned to us within 7 days and we can exchange/replace  the same or give a credit code equivalent to the cost of the product. Products must be returned by Registered Post/Courier at buyer’s expenses with proper packing. Pleae note, we do not have back pick-up facility.

For any reason, if we are unable to execute the order, full amount will be refunded.

We will deal with any complaints in a fair, confidential, effective and easy to use way.  Should you have any complaints please contact us on Email ID  sales@surinerecords.in which will receive our prompt attention.